Information for Consumers

• Boil Water Procedures
• EPA Home Filtration Fact Sheet
• Fluoridation
• Iron and Manganese FAQs
• Hexavalent Chromium FAQs
• Lead in Drinking Water
• Legionella – Information for Consumers and Building Owners
• List of Waterworks Owners 
• Security

State governments, such as Virginia, are approved to implement these rules and drinking water standards for EPA through the Waterworks Regulations. Virginia has established secondary standards (nuisance-related) for drinking water in the Waterworks Regulations also.

Consumer Complaints:
If you have a complaint please contact a representative from one of our field offices using contact information found on our contact us page.  Your request will be documented by the designated field office to use as reference.