Roles and Responsibilities - Crossroads User Group

Lead implementation of System within respective SA and shall abide by established User Group processes with respect to desired system modifications.
Support ongoing operations and enhancements of the System.
Participate in ESC, DGB, CCB, TAG, AWG, and task force calls and meetings as assigned.
Designate qualified SA representatives for participation in Crossroads User Group ESC, DGB, CCB, TAG, AWG, and task forces.
Support hosting of the Crossroads User Group Annual meeting.
Coordinate UAT with the PMO.
Identify a Crossroads liaison to work with the CCB and PMO on timely UAT schedule.
Test functionality and performance of releases prior to placing the new release into the production environment.
Share testing results with the Crossroads User Group and enter defects found during testing into the approved defect tracking system as identified by the CCP.
Document System errors in the issue tracking system.
Submit enhancement requests using the CCP.
Vote for System enhancements as ESC, DGB, and CCB members (when eligible).
Share in the cost of maintenance through the Memorandum of Agreement (MOA) to the User Group M&E contract once the SA receives FNS approval to proceed with pilot.
Submit information to PMO for Crossroads reporting to meet established Federal requirements

Serve as the governing body of the User Group.
Review and make final decisions on System change requests.
Review and make final decisions on Crossroads User Group administrative and contracting issues.
Lead efforts to secure funding for the Crossroads User Group as required.
Ensures all requests for funding, acquisitions, and enhancements follow the established APD process.
Communicate recommendations to FNS and transfer states during the transfer process.
Ensure appropriate SA representation for DGB, CCB, AWG, TAG, and task forces.
Ensure timely and thorough testing and reporting by SAs.

Work with CCB to validate change requests to forward to the ESC for approval.
Review M&E Contract Service Level Agreements (SLAs) for compliance and report to ESC on status.
Assess State and Federal compliance as part of the impact analysis for all System enhancements.
Analyze the impacts of competing state-based regulations, assesses the impact of regulations on the System, and recommends a strategy to address the situation.

Coordinate with the PMO in executing the Crossroads User Group CCP.
Evaluate change ideas and System defect changes.
Provide change idea recommendations to DGB and ESC.
Provides recommendations for change request prioritization.
Participates in release planning and scheduling.
Assist with completed transfer SA Alternatives Analysis documentation for System implementation.

Analyze emergent issues on behalf of the Crossroads User Group and make appropriate recommendations within the specific periods for which these temporary work groups are chartered.
Elect one task force member to provide leadership, administration, and communication of the task force objectives and status.

Provide a proactive focus on future technologies for the System.
Elect one TAG member on a rotating basis to provide leadership, administration, and communication of the TAG objectives and status.

Support the CCB in execution of the CCP.
Provide administrative and facilitation support to ESC, DGB, CCB, and task forces.
Share information with internal and external partners through conference calls, annual meetings, and documentation.
Participate with the M&E contractor in System DD&I and defect resolution activities.
Conduct preliminary testing on releases as defined by the CCP.
Coordinate UAT with SAs.
Manage the document-sharing website and administer the Communications and Collaborations Management Plan (CCMP).
Prepare all APDs for the Crossroads User Group for approval by the ESC.
Serve as point of contact for SA transfer inquiries and coordinate the Alternatives Analysis documentation review by CCB.
Serve as the point of contact for all System and product communications with USDA/FNS, ESC, and contractors, including all deliverables and schedules.

Provide input, review and approve APDs and related documents.
Communicate regulatory/mandatory changes affecting the System and Crossroads User Group.
Provide an ex officio member to the ESC with the authority to provide advice on behalf of FNS and respond to the User Group.
Coordinate with ESC on matters of Charter compliance by member SAs as requested by the ESC.
Coordinate with ESC on matters relating to SAs applying for membership in the User Group.
Provide funding for PMO if available.

Represent SA interest in procurement actions.
Coordinate with SA procurement SMEs to facilitate creation of User Group contracts.
Assist with drafting and reviewing contract documents.
May participate or assist in the source selection.

Exclusively maintain System source code.
Maintain the System source code, supporting current release and two previous versions of the System in production.
Actively promote transparency, cooperation, and collaboration in all interactions with the Crossroads User Group stakeholders.
Participate on the CCB as a non-voting member.
Administer defect-tracking process.
Ensure all System documentation is current and accurate, including Detailed Functional Design Documents (DFDDs), Detailed Technical Specifications (DTS), Configuration Document and User Manuals.